Returns, Exchanges & Shipping information

 

At Studio 11, our customers satisfaction is our number one priority. If you are not 100% satisfied with your purchase, we will do everything that we can to ensure your happiness.

RETURNS

Regularly priced merchandise can be returned for exchange or store credit within 15 days of purchase. Sale items are final sale.
If your item is OUT OF STOCK you will receive a full refund.

EXCHANGE POLICY

REGULAR PRICED MERCHANDISE

Regularly priced merchandise can be returned for exchange or store credit within 15 days of purchase.

You must have the receipt with you. Clothing and footwear must be returned in new condition. Tags must be attached and items must be unwashed, unworn, and free of any stains or odours. 

SALE ITEMS

All items purchased as a sale item (including items purchased during a sale event, or items discounted with an online promotional code) are final sale and cannot be returned for exchange or store credit. 

STORE CREDIT

With a store credit, you can redeem in store or will be sent an email containing a gift card code once your return has been processed. This gift card will be equal to the amount of the returned item(s), including sales tax (if applicable), minus the cost of the shipping label (if applicable).

Gift card funds are immediately available once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.

The gift card will be sent to the email on your order.

SHIPPING POLICY

ORDER PROCESSING
  • Orders are typically processed within 1–3 business days.
  • Orders are prepared Monday–Friday (excluding holidays).
  • Once your order ships, you will receive a confirmation email with tracking details.
During peak seasons, special promotions, or holidays, processing times may be slightly extended. We truly appreciate your patience during busy periods.
SHIPPING INFO
We ship using trusted carriers including:
  • Canada Post
  • UPS
  • Purolator
Estimated delivery times are typically 3–5 business days after dispatch, depending on:
  • Carrier selected
  • Delivery location
  • Weather conditions
  • Seasonal shipping volume
Please note that delivery timelines are estimates provided by the carrier. Once an order leaves our store and is in the possession of the carrier, shipping timelines and transit conditions are outside of our control
PACKING & CONDITION
All items are shipped directly from us
  • Carefully inspected
  • Securely packaged
  • Sent out in excellent condition
We take pride in ensuring your order leaves us safely and professionally packed.
Carrier Delays
Delays due to weather, high shipping volumes, or other carrier disruptions are outside of our control. We appreciate your understanding in these situations.
Local Pickup – Orillia
We are pleased to offer free local pickup at:
Studio 11
89 Mississaga St. E
Downtown Orillia, ON
L3V 1V6
  • Local pickup orders are typically ready within 24 hours.
  • You will receive an email notification when your order is ready for pickup.
  • Please wait for this notification before visiting the store.
Orders are prepared during regular business hours. During busy periods or special events, preparation times may be slightly extended.
If you require your order urgently, please call the store and we will do our best to accommodate you.
If you have any questions about your order, please contact us:
Studio 11
89 Mississaga St. E
Downtown Orillia, ON L3V1V6
studio11orillia@gmail.com
(705) 242-1811
We’re always happy to help and want your shopping experience to be a positive one.